1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of a corporate entity ("you", "operator"), and [DooGhoont Software Operations] ("we", "us", or "our"), concerning your access to and use of our web portal, rider application, customer interfaces, and background database utilities (collectively, the "DooGhoont Platform").

By activating an account, setting up a water plant profile, or using our logistics software, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms of Service. If you do not agree, you must immediately terminate use of our platform.

2. Software Licensing

Subject to compliance with these terms, DooGhoont grants you a limited, non-exclusive, non-transferable, revocable license to access our administrative interfaces and download our mobile application onto mobile hardware devices managed by your business operations.

Under this license, you agree not to:

Decompile, reverse engineer, or attempt to extract the source code of our routing algorithms, mobile applications, or database sync queues.
Sublicense, lease, or distribute our platform access to unaffiliated third-party RO water plants.
Circumvent security structures or telemetry logging APIs built into our databases.

3. Accounts & Devices

Operators are responsible for maintaining the confidentiality of all credential profiles, including supervisor dashboard profiles and delivery rider application accounts.

You agree that:

You will notify us immediately of any unauthorized credentials access at support@dooghoont.com.
You will ensure that your logistics staff use mobile devices that satisfy our baseline security requirements (Android 8.0 or newer with active hardware encryption).
All data generated by your riders during active delivery shifts remains the joint property of DooGhoont and your registered plant profile.

4. Inventory & Geofencing Disclaimer

DooGhoont provides digital reconciliation mechanisms to track physical assets (polycarbonate bottles, delivery cash collections, and rider credit adjustments).

Local & Remote Geofencing: Our system includes automated geofencing features to verify arrival coordinates at customer locations. If you or your riders are using the geofencing calculations (including local Haversine distance fallbacks) in offline mode, you acknowledge that coordinates mapping depends on hardware sensors and GPS accuracy.

While our database auto-flags ledger variances, you acknowledge that the physical security of inventories, container verification checks at client addresses, and cash box deposits remain the sole responsibility of the water plant operators. DooGhoont is not liable for physical cash theft, driver omissions, or discrepancies arising from manual override adjustments on the management portal.

5. Billing & Subscription

Subscription access is billed monthly on a recurring schedule in advance. Rates are calculated based on active vehicles or active dispatches tracked during the monthly billing cycle.

All fees are non-refundable. Failure to pay monthly service fees within seven (7) days of the invoice date will trigger temporary account suspension, halting rider app sync queues and portal telemetry until all outstanding balances are reconciled.

6. Limitation of Liability

IN NO EVENT SHALL DOOGHOONT, ITS DIRECTORS, OR ITS EMPLOYEES BE LIABLE FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM SYSTEM INACCURACIES, NETWORK DROP-OUTS, OFFLINE QUEUE DATA SYNC DELAYS, OR RECONCILIATION VARIANCES.

Our total liability for any claim relating to our software services, whether under contract, tort, or statutory law, is strictly limited to the actual subscription fees paid by you to DooGhoont during the twelve (12) month period immediately preceding the event that triggered the liability claim.

7. Governing Law & Dispute Resolution

These Terms of Service and your relationship with DooGhoont shall be governed by and construed in accordance with the local commercial laws of [Pakistan], without regard to conflict of law principles.

Any disputes, controversies, or claims arising from our software operations, service agreements, or billing cycles shall be resolved through binding arbitration in [Lahore, Pakistan], in accordance with the Arbitration Act, 1940.