Last updated: July 13, 2026
Delete in the app
Tenant and Rider users can request account deletion directly from the mobile app by opening Profile or Settings, choosing Delete Account, and confirming the deletion prompt.
After confirmation, active sessions are revoked and your account profile is removed or anonymized.
Request deletion by email
If you cannot access the app, email our privacy team with the app you use, your registered email or phone number, and the business or rider name on the account.
Email privacy@dooghoont.comWhat is deleted or retained
- Deleted: login credentials, active refresh sessions, profile contact details, profile names, and profile media links.
- Retained when required: invoices, order ledgers, settlement records, cash reconciliation history, dispute records, fraud-prevention logs, and records needed for tax, accounting, safety, or legal obligations.
- Timing: in-app deletion is processed immediately for access removal. Email requests are reviewed and processed after account ownership is verified.
For privacy questions, contact privacy@dooghoont.com.